We offer a comprehensive 'return-to-factory' service for calibration, repair, and testing of our products.
Service, repair and calibration
Our skilled Test Engineers thoroughly investigate any reported faults in returned equipment. Before proceeding, we provide a detailed quotation for recommended repairs. Once approved, the equipment is:
- Repaired to meet exact specifications.
- Functionally checked for performance standards.
- Calibrated to a UKAS-traceable standard or, if required, to UKAS-accredited standards.
If you only need an annual calibration, we can perform this efficiently.
UKAS-accredited calibration
We offer UKAS-accredited calibration in partnership with a trusted third-party Calibration House. This ensures your equipment meets the highest industry standards.
Environmental testing
Our in-house facilities include:
- Vibration testing: Using our Vibration Table, we can simulate pre-defined or custom vibration profiles.
- Thermal testing: Equipment can be subjected to temperatures ranging from -40°C to +70°C under controlled conditions.
Transducer calibration
For systems incorporating Vibration Transducers, we calibrate to the manufacturer’s specifications using our state-of-the-art TransCal™ Shaker System.
How to return items
- Contact our Technical Support Department to request an RMA Reference Number.
- Include the RMA Number in your return paperwork to streamline processing.
- Provide detailed information about the fault and any relevant instructions to assist our engineers in diagnosing the issue.
While we process equipment without an RMA Number, including one will expedite the process.
- Call: +44 (0)1805 626 697
- Address: Beran, Hatchmoor Industrial Estate, Torrington, Devon, United Kingdom, EX38 7HP
Our team is here to help you. Reach out for any support or queries about our return-to-factory services.
