Unlock the full potential of your Beran PlantProtech online vibration and condition monitoring systems through our comprehensive three-day training course.
PROTOR Mobile, is the latest generation of multi-channel, portable vibration monitoring system.
Technical support overview
Our Technical Support Team is committed to providing a comprehensive service that ensures you get the most out of your Beran equipment.
The aim of our Technical Support Team is to make sure that the users of Beran products are able to understand and utilise the full range of features available within the system. Our highly motivated team are expert in the configuration and use of the equipment. We are equally keen to listen to customer experiences, as this results in a greater understanding of our customers' requirements, and helps with product development.
Each of our products has unique support requirements. Our Technical Support Team will tailor their solution to resolve all queries in a swift and professional manner, providing support for software and hardware products.
Telephone and email support
If you have a query about your Beran Equipment, the Technical Support Team is happy to help! Whatever the question, you are guaranteed a timely response.
Remote support
We are able to provide remote support to the PlantProtech™ Analysers in order to perform a range of support tasks. These include the installation of additional software, configuration changes, and remote diagnostics. This ability means that we can provide assistance to you within the quickest time possible.
On-site support
On-site works include software and hardware upgrades, user training, and maintenance. All members of the Technical Support and Site Services Teams carry CCNSG Health and Safety Passports. Works are usually carried out on weekdays, at a time to suit you.
Get in touch
- Telephone, email, and remote support are provided on weekdays between the hours of 08:30 to 17:00 GMT.
- Call +44 (0)1805 624 304
- Email Technical Support Team, or
Whatever your requirements, our experienced Technical Support Team is ready to provide a bespoke package for your company.
Comprehensive service packages ensure ongoing support for Beran equipment beyond the initial warranty period. Our PlantProtech service packages are designed to cater to your long-term maintenance needs, offering tailored solutions to safeguard your investment in Beran systems.
Comprehensive service packages ensure ongoing support for Beran equipment beyond the initial warranty period. Our PlantProtech service packages are designed to cater to your long-term maintenance needs, offering tailored solutions to safeguard your investment in Beran systems.
Detailed service package overview
Platinum
- Top-level maintenance package offering unmatched support.
- Includes all benefits of the Gold package.
- Annual on-site visit by a Beran Engineer for analyser health checks and calibrations.
- Detailed calibration and works completed reports.
- Optimisation recommendations for the equipment’s local environment.
Gold
- High-level maintenance package incorporating Bronze and Silver features.
- Engineering site visits included, prioritising rapid deployment based on installation location.
- Emphasises remote support for swift issue resolution, minimising operational disruptions.
Silver
- Mid-range support package with additional hardware replacement coverage.
- Site visits are available with incremental charges.
Bronze
- Basic service package encompassing telephone and remote technical support.
- Software updates for user front end.
- Engineering site visits and module replacements are available at extra cost.
Note: Travel expenses may apply depending on the installation country.
We ensure your Beran systems maintain peak performance and reliability with our comprehensive service packages. Contact us to discuss how we can support your specific maintenance needs.
Beran Systems may be installed and commissioned (including setting-to-work) by experienced Beran Engineers. This is the best method of ensuring the systems are installed to fully meet your specific requirements.
The systems are fully tested at Beran's manufacturing facilities in accordance with our ISO 9001:2015 procedures.
Customer representative engineers are invited to complete witnessed Factory Acceptance Testing at our manufacturing facilities.
Once the systems are installed on-site, they are commissioned in accordance with our specifications, which are pre-agreed with the customer.
Following installation, we offer user training tailored to your requirements, ensuring that you can start making the most of your new system.
